Posted on April 24, 2010.
Cost cutting at the expense of sales? mischief I do not know about you, but when markets begin to tighten or when things feel a little uncertain, instead of reducing costs and bunkering down, I noticed that you have to do exactly the opposite. You need to invest in your marketing efforts with a good strategy, sales training, good sales and good sales coaching.
I knew sales markets tightened over the years and found the time to be certain of my years of sales the most successful. Why? Because I take everyone else pessimistic approach when they were sitting around complaining, and I went out and learned to survive and thrive on tight markets. Although you can hear others saying things are bad and they can not make sales, you know that there are still potential customers out there who need your help / products / services.
Beware when you take your thoughts and you listen. We have a saying in Barrett: "Look who you let near your mind."
In tight times, it is too easy to reduce costs at all costs. Reduce the costs of your sales efforts by not training and coaching of your sales staff or invest in sales support resources just sends you back.
Here's what some of my close business contacts, who occupy managerial roles in sales at large public companies, had to say on reducing costs at the expense of their sales teams and sales.
They complain about the current fashion of CEO career and coming bands for three or four years and whose only strategy to raise the share price is to reduce costs. Their experience is that these leaders show no sign of investing in developing businesses or their people.
These sales executives said they have asked several times and received no financial investment to develop their sales teams for over two years. One of these managers is increased from one service to another company than to find exactly the same problem, despite promises to the contrary when they were interviewed for the job.
They put their economic and research data to senior management on how important it is that time to invest in the development of sales teams so they can compete and integrate into the market. They said their "competitive edge" is their sales team, and not their products or prices.
They stated that the development of their teams allows them to attract and retain customers higher quality, make more sales and attract and retain quality staff. Like a sports team, these sales executives know that they and their teams need regular training and development to leverage their skills and talents on the market.
But their applications continue to fall in deaf ears. In the views of my contacts, they see their leaders and their gangs do think in the short term, without eyes to the future and reducing costs "as their only maxim.
They admit they are in despair. Here's what they shared with me about their sales teams:
- "Management refuses to invest in people. My sales people are demotivated and many people who want to leave except they will not because they know that society is paying (corruption) than they are worth on the market, all the while waiting " package - how can I run a sales team of this kind? Sales are stagnant. staff commitment is very weak throughout the company. Is depressing. "
- "As far as I'm on the field with them and coaching for improved performance (which they really enjoy), they know that senior officers have no interest in their future well-being or development. My team wants to be player, and would like more training on sales practices in progress, but they know they will not get it here. I am a great risk of losing my team. "
Whether big or small, do not fall into this trap. The short, Mediu.